Critical Work - Effectiveness Skills (download pdf)
This unique course has been designed to deliver, in just 2 days, a complete set of methods, tools, techniques and skills that will make everyone much more effective at work.
In this course we have combined elements of consulting skills, project management, communications, decision-making and problem solving to create a totally unique and exciting package suited to all staff members and managers. The highly participative course includes hands-on workshops, case studies, exercises, self-awareness, teamwork and role plays.
Outline
- Introduction and objectives
- Self-awareness – individual profiles, types, styles and needs
- Active listening and discovering real needs
- 10 Problem Solving methods – and when to use them
- Documenting a terms of reference and a proposal
- Good business writing practices
- Good presentation practices
- Influencing styles
- Introduction and objectives
- Self-awareness – individual profiles, types, styles and needs
- Active listening and discovering real needs
- 10 Problem Solving methods – and when to use them
- Documenting a terms of reference and a proposal
- Good business writing practices
- Good presentation practices
- Influencing styles
Benefits
At the end of the course, you will be able to:
• Identify and apply effective behaviors in business relationships
• Use techniques and templates to determine problems and potential solutions
• Define and plan an activity or project for approval
• Document and present your proposals
• Use active listening and problem solving skills to listen to internal or external client requests and ask key questions to help clients discover their real needs
• Use different influencing styles
Method
The course is interactive, fun, and interesting. We keep the participants actively involved throughout these intensive 2 days, using a little theory, and then immediately practicing in a safe, comfortable environment. Participants walk out with real skills that they can start to apply immediately. The course is taught by highly experienced practitioners.
At the end of the course, you will be able to:
• Identify and apply effective behaviors in business relationships
• Use techniques and templates to determine problems and potential solutions
• Define and plan an activity or project for approval
• Document and present your proposals
• Use active listening and problem solving skills to listen to internal or external client requests and ask key questions to help clients discover their real needs
• Use different influencing styles
Method
The course is interactive, fun, and interesting. We keep the participants actively involved throughout these intensive 2 days, using a little theory, and then immediately practicing in a safe, comfortable environment. Participants walk out with real skills that they can start to apply immediately. The course is taught by highly experienced practitioners.