VIRAK
VIRAK Newsletter February 2009
In This Issue
Public Courses
Highlighted Course: Influencing in Matrix Organisations
Article: Body Language
Public Courses

Matterhorn

4-day PMP Certification
- Geneva: 23-24 Feb and 19-20 Mar
- Zurich: 16-17 Mar and 16-17 April
- Basel: 27-28 Apr and 28-29 May
 
Influencing in a Matrix Organisation
Geneva: 10-11 March 

Business Writing skills
Geneva: 18-19 March
 
Project Management PLUS
Geneva: 26-27 March
 
Problem Solving Decision Making
Geneva: 2-3 April
  
Successful Project Management
Geneva: 30 Apr - 1 May 2009

 
For more information or to book, please send an email to: info@virak.com
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Influencing in Matrix Organisations
 
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More and more companies today work in Matrix organisations. This type of organisation is useful in many ways, but it makes it very difficult for employees to get others to get things done. This 2-day course will help you plan a tailored, systematic approach for gaining support, resources and collaboration from individuals who you have no formal power over. It focuses on hands-on exercises, self-awareness and teamwork. it is suited to all employees.
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This course will take place in Geneva on 10-11 March 2009
 
To learn more, please email us at info@virak.com
Quick Links
www.virak.com
 
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Dear All,
 
I hope 2009 has started well for you.
 
In order to make sure that you have even more skills and tools to make your working lives easier and more efficient, we have planned a range of interesting, useful and immediately applicable public 2-day courses this spring in Geneva that might interest you. 
 
If you wish to attend one of our public courses, NOW is the time to register. See the left side of this newsletter for more details.
 
You will read about our featured course "Influencing in Matrix Organisations". People in companies are more and more often asked to work in matrix organisations where they have all the responsibility but none of the power to make others do what they need. This is why learning how to influence others is more and more crucial to being successful.
 
Our featured article discusses Body Language, and how to make it work for you.
 
We wish you an excellent month and look forward to spring!
 
 
With many kind regards,
 
Christine Petersen
Managing  Director, VIRAK
PMI_REP_Logo 
Body Language - What are you REALLY saying?
 
 
We all know the feeling of seeing someone stand or sit in a certain way, and we automatically know what that person is feeling. Or when we see two people having dinner in a restaurant, without listening in (that would be rude!) we can listen in on their body language and get a good idea of what their relationship is, how close they are, even whether they have been together for a long time!
 
This is all about reading and understanding body language. It is a skill that we are often not even aware we have, and is innate. Even newborn babies can read the body language of their parents - and need to, in order to get the protection and love that they need.
 
So what is it that we do? Can we learn to do it better? Can we use it to get the "right" messages across?
 
 Wikipedia defines body language as a term for communication using body movements or gestures instead of, or in addition to, sounds, verbal language or other communication. These body movements include facial expressions, hand, arm, feet and leg movements. They often underline the verbal messages given. If they are not supporting the verbal message then we tend to feel the incongruence in the person. They are saying one thing and doing another.
 
Whenever we give examples of body language and its meaning, we do need to be careful since trying to interpret just one signal may be misleading. Instead we should try to interpret what the experts call "cluster" of signals that all support one another in the final message.
 
An example would be when a person crosses their arms across their chest - we get a feeling of wanting to protect themselves, of holding back, of creating a barrier. Another example would be the way our feet will tend to point in the direction that we secretly wish to go, or when we see someone seated, and bouncing their foot up and down - a common signal for boredom or impatience and wanting to leave.
 
We have been told that rubbing our noses or placing a finger or a hand over our mouths may mean that we are lying or hiding something. This gesture comes from when we were children and we told a lie, and we quickly would cover our mouths with our hands to almost try to stop the lie from coming out. As adults, we have become more skilled at hiding the gesture, but it will still turn up discretely.
 
With practice, we can even tell if someone is giving us a real or a fake smile. The real smile will use the muscles around the eye, causing the sides of the eyes to crinkle. Fake smiles will only move the mouth muscles. A smile is almost impossible to fake.
Now, the question is: can we learn to do it better? I believe we can. As long as we stay consistent between what we say and what we think, and then are aware of what our bodies are doing and the message they are giving at any one time.
 
I believe that we can use our understanding of body language in two ways: both to help us better understand what people really think and feel, and also to help us underline our own messages. We can use it actively to make good first impressions by having an open, smiling face, open hands and gestures, leaning forward when listening to others, and nodding once in a while when listening to others.
 
So next time you go out to dinner, take a look around you and listen!